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This page explains how hero789 collects, uses and protects the personal information tied to your account — including transaction records from Maya, GrabPay and Coins. ph. Access and eligibility depend on local law and are available only where permitted in your region.
We collect personal information when you register an account, verify your identity, or complete a transaction through Maya, GrabPay or Coins. ph. The information we collect includes your name, contact details, account login credentials and payment reference data generated by those e-wallet rails. We do not store full card numbers or e-wallet PINs — those remain with your chosen payment provider. Your data is used to operate your account, process withdrawals and deposits, and respond to support requests. We retain account records for the period required under applicable law in the regions where access is permitted. Data shared with payment processors such as Maya, GrabPay and Coins. ph is governed by those providers' own privacy terms in addition to ours. We do not sell personal data to third parties for marketing purposes. Where local law or an eligible-region requirement changes what we may retain or share, we follow the stricter standard. You can request a summary of the personal data we hold on your account by contacting our support channel — the steps for doing so are described in the Rights section below.
Transaction references from Maya deposits and withdrawals are retained as part of your account record for audit and support purposes.
GrabPay payment references are logged against your account session and are accessible to you through your account transaction history.
Coins. ph transfer records linked to your account are stored securely and are not shared beyond what is needed to process your transaction.
This policy applies to your use of hero789 in regions where access is permitted under local law. It covers the data we collect directly — not data held independently by payment providers, device manufacturers or third-party services linked from our platform. Knowing the boundaries helps you understand which entity to contact when a data question arises.
Your login credentials, session activity and device identifiers linked to your hero789 account fall within this policy. We manage and protect these directly.
Payment references from Maya, GrabPay and Coins. ph are recorded in your account. The payment providers themselves govern their own data practices separately.
Pages, game content and lobby data you browse on hero789 are covered here. We collect aggregate navigation data to improve account experience.
External links, payment apps and e-wallet platforms you use alongside hero789 are outside the scope of this policy. Check those providers' terms directly.
You have the right to know what personal data we hold, to ask us to correct inaccurate details, and to raise a formal question about how your information is being used. These rights apply where local law in your eligible region supports them. To review the data linked to your account, log in and open the account details section — name, contact information and linked payment methods are visible there. If something is wrong, you can update contact details directly in those fields. For records you cannot edit yourself, such as historical transaction references from GrabPay or Maya sessions, you can submit a correction request through our support channel. We respond to data requests in the order they are received. If you want to understand what is retained after account closure, or if you wish to raise a concern about data handling, the support team is the right first point of contact. All formal data requests must include your registered account identifier so we can locate your records accurately.
Log in, open account details and check your profile information and linked payment method references at any time.
Update your name, contact number and email directly in account settings. Payment reference corrections go through our support channel.
Contact support with your account identifier and the specific data point you are querying. We log and act on each request individually.
If you want to know how long we keep your data after account closure, send a written request via the support contact path listed below.
For any question about how your personal data is handled — including Maya or GrabPay transaction records, cookie settings or account data corrections — reach out through the channels below. Include your registered account identifier in any message so we can locate your file without delay.
Open the chat widget from your account dashboard for the fastest path to the support team on data and privacy questions.
Send a written data request or correction notice to our support email address listed in the account help section after login.
The Help Centre inside your account covers common policy questions, data request steps and how to update linked payment details.
We use industry-standard encryption on data in transit and at rest, covering account credentials, session tokens and payment references from Maya, GrabPay and Coins. ph. Cookies are used to maintain your logged-in session and to remember account preferences — you can manage cookie permissions through your browser settings. We do not use cookies to share personal data with advertisers. Account security is your shared responsibility: keep your login credentials private and log out when using a shared device. Data retention periods follow the requirements of applicable law in eligible regions; once the retention window closes, records are deleted or anonymised. Changes to this policy are posted on this page with a revision date at the top.
Account data and payment references travel over encrypted connections. This covers login sessions, transaction records and any personal detail you submit through account forms.
Session cookies keep you logged in across page loads. Preference cookies remember your account settings. No personal data is passed to third-party ad networks through our cookies.
We keep your account records for the period required by law in your eligible region. After that window, personal data is deleted or anonymised according to our retention schedule.
When this policy changes, the updated version is posted here with a revision date. Continued account use after a posted update means you have seen the revised terms.
These are the questions we hear most often about how your data is handled on hero789. If your question is not covered here, reach out through the support channel in your account.
We collect your name, email address, contact number and account credentials when you register. If you make a deposit or withdrawal through Maya, GrabPay or Coins. ph, the payment reference for that transaction is also recorded against your account.
We store only the transaction reference number generated by Maya or GrabPay — not your e-wallet login, PIN or full account number. Those details remain with your payment provider and are governed by their own privacy terms.
Log in to your account and open the account details section. Your profile information, linked payment methods and session history are visible there. For a full data summary or historical records, contact support with your registered account identifier.
Yes. Contact and name details can be updated directly in account settings. For records you cannot edit yourself — such as historical transaction references — submit a correction request through live chat or email support with your account identifier included.
We share payment reference data only with the payment processor handling your transaction, such as Maya, GrabPay or Coins. ph. We do not sell personal data to advertisers or unrelated third parties. Where local law requires a disclosure, we follow that requirement.
After account closure, we retain records for the period required under applicable law in your eligible region. Once that retention window ends, your personal data is deleted or anonymised. You can ask about the specific retention period by contacting support.