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These terms set out what you agree to when you access your hero789 account, place activity through it, or use any service linked to it. Availability depends on local law and eligible regions; where access is permitted, these conditions govern every session you open.
By creating and using a hero789 account, you confirm you have read, understood, and accepted these conditions. They apply from the moment your account is active and remain in effect for every action taken under it — including wallet loads via Maya or GrabPay, activity through the lobby, and any support request you raise. We may update these terms when the platform changes, when local law requires it, or when payment processes are revised. When that happens, we publish the revised version in this page and, where the change materially affects you, we send a notice to your registered contact. Continued use of the account after the effective date of a revision means you accept the updated terms. These terms do not override local law. Where Philippines law or the law of any eligible region imposes a condition that conflicts with a clause here, the legal obligation prevails. Payment context — including transactions processed through Maya, GrabPay, or Coins. ph — is subject to each payment provider's own conditions in addition to ours. We are not a party to the agreement between you and your chosen e-wallet provider. If a payment is disputed or declined, the resolution path starts with the provider's own process before escalating to our support team.
Understanding the scope of these terms helps you know which rules apply to which part of your account. Not every action falls under the same clause — here is how we draw the lines.
All login sessions, password resets, and account verification steps fall within these terms. Your credentials are your responsibility; we act on instructions that pass authentication without guaranteeing who initiated them.
Wallet loads and withdrawals processed through Maya, GrabPay, or Coins. ph are covered by our transaction policy. Processing outcomes depend on each provider's own rails; we record the instruction but cannot override a provider's decision.
Game content from studios available in the lobby — including titles from CQ9, JDB, and Spadegaming — is subject to those studios' own content terms. We host access; we do not author or warrant the game software itself.
Links to external sites, e-wallet portals, or payment pages leave the scope of these terms the moment you navigate away. We have no authority over third-party content or processes; your activity there is governed by their own policies.
These terms are not one-sided. You have specific actions available to you at any point your account is active. You can review the transaction history held on your account — the record is shown under the history tab after you log in, itemised by date and method, including Maya and GrabPay loads. If any detail on your account is incorrect — your registered contact, linked wallet, or personal information — you can submit a correction request through the support channel and we will process it within the period shown in your account notice. Where you believe a term has been applied incorrectly to your account, you have the right to raise a formal question in writing; we will acknowledge it and respond with a reasoned position. You may also request a copy of the transaction data we hold on your account at any time by contacting support with your account reference. These rights exist alongside, not instead of, any rights you hold under applicable Philippines law.
Your full transaction history is visible under the account history tab after login. Each entry shows the method used — including Maya, GrabPay, or Coins. ph — the amount, and the status at the time of processing.
If your registered name, contact address, or linked wallet reference is wrong, raise a correction request with support. Provide your account reference and the correct information; we handle amendments in the order they are received.
Write to us through the support channel with your account reference and the specific clause you are questioning. We acknowledge all written queries and respond with a clear position rather than a generic reply.
You may ask for a summary of the data we hold on your account at any time. Include your account reference in the request; support will confirm what records are held and how you can access them.
When a policy question cannot be resolved through the account dashboard alone, these are the direct paths to reach us. Each channel is handled by the support team assigned to Philippines-eligible accounts.
Open the chat widget from any page inside your logged-in account. Describe the specific clause or transaction reference you are asking about so the agent can pull the relevant record without asking you to repeat it.
Send your written query — including your account reference and the section of these terms you are referencing — to our support address. Written submissions are logged with a case reference you can follow up on.
The help section inside your account dashboard contains current policy summaries and answers to the questions we receive most often. Check there first; if your specific situation is not covered, escalate via chat or email.
We hold account data only for as long as it is needed to operate your account and meet legal obligations in eligible regions. Our approach to each of the four areas below is set out in the relevant policy section accessible from your account dashboard.
Account records — including transaction history for Maya, GrabPay, and Coins. ph activity — are retained for the period required by applicable law in eligible Philippines regions. You may request a summary at any time through the support channel.
We use session cookies to maintain your login state across pages and to record account activity accurately. You can review cookie settings in your browser; blocking session cookies may affect how your account dashboard displays or functions.
Access to your account is controlled by the credentials you set. We do not store payment credentials on your behalf; Maya, GrabPay, and Coins. ph transactions are authenticated on each provider's own platform before we record the instruction.
If you believe a term needs to be revised or that a clause has been applied incorrectly to your account, submit the request in writing with your account reference. We review all formal submissions and respond with a clear, reasoned position.
These are the questions we receive most often about the hero789 Terms & Conditions. Each answer reflects the current policy as published on this page.
They apply from the moment your account is created and remain active for every session, transaction, and support interaction you have through the platform. Availability is subject to local law and eligible regions; where access is permitted, these terms govern all activity.
We update this page when a revision takes effect and send a notice to your registered contact when the change materially affects your account. The effective date of the current version is shown at the top of the policy. Continued use after that date means you accept the revised terms.
Our transaction policy covers the instruction we record on our side. The processing outcome is also subject to each provider's own conditions. If a Maya or GrabPay transaction is declined or disputed, start with the provider's resolution process, then contact our support team with the reference number.
Yes. Contact support with your account reference and the detail you need corrected — registered contact, linked wallet, or personal information. We process corrections in the order received; the updated detail will show in your account dashboard once confirmed.
Send a written query through the support channel with your account reference and the specific clause you are disputing. We acknowledge all written submissions, log them with a case reference, and respond with a clear, reasoned position rather than a template reply.
Yes. Game content from studios available in the lobby — including CQ9, JDB, Spadegaming, PlayStar, and Microgaming — is subject to those studios' own content terms. hero789 provides access to the lobby; the game software itself is governed by the studio's conditions.